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Unconventional Solutions: Schooling from Home, Invoicing with Care & Finding Your Core Customer

Recently, Petra Coach hosted a Coaches’ Corner – a 1-hour session of live Q&A with Certified Petra Coaches. This webinar featured Head Coach Andy Bailey and Certified Petra Coaches David Pierce and Mark Comiso.

The content is invaluable to leaders during this unprecedented time.

You can find the full recording here.

To augment the recording, below is a brief recap of questions and answers from the session. 

Q: How do you deal with kids at home during the school year? What have you seen or heard? Any solutions?

Employers are going to need to be more flexible with their employees. This includes being flexible with hours (i.e. taking off time during the day and working into the evening).

School curriculum-based camps are popping up. Teachers are coming together to discuss how they can safely find a physical spot for the students to go and be taught curriculum – both to engage the kids and give the parents the opportunity to do what they need to do.

Groups of parents are hiring one person to teach a small group of their children. Babysitters or nannies are offering services to manage kids’ school work. This could be a part-time job for a college student who is doing their work online and may have some free time to take this on.

 

Q: What is the responsibility of the business vs. the responsibility of the employee?

There are most likely a large group on the team that is facing this issue. They can brainstorm ideas together to come up with a solution to present to the employer. Success will be when businesses are flexible, and parents are proactive rather than being reactive.

 

Q: What is Cash Conversion Cycle and what are some tips?

Cash Conversion Cycle is figuring out how long it takes for you to sell something and get the money back into your business. It’s usually under 30 days. In layman’s terms, a dollar goes out and comes back with a little bit of profit

We’ve seen success with looking for ways to reach people outside of just asking people to pay you. Look for a way to further endear them to you, know that they are going through a tough time, see if you can help them find a solution.

Look for unconventional communication methods that you wouldn’t normally think of.

 

Q: How do we get invoices paid faster?

  • Change the color of the invoice so it’s easy to find
  • Shorten your billing cycle
  • Write ‘thank you’ on a sticky note to add to an invoice
    • You can also add a memo of thanks if it’s electronic
  • Show appreciation for them and their business

 

Q: What is one of the first things you would tell someone to go do when told about the Rockefeller Habits methodology?

Communicate a process of reading the book, Scaling Up. Skim read it and look at the examples that are shown to get the overview of it.

Find your Core Values (a set of values that you all agree to live by) and Core Purpose (why you do what you do) for your organization.

Look at this as an investment in the people and the organization

 

Q: What is a scorecard and how is it laid out?

A scorecard is essentially job description, but more detailed. A core values evaluation is included. This could also include evaluating current team members on the core values.

Ask questions like “Tell me about a time that…

  • you did this
  • this happened to you
  • how did you react when

If they can’t answer some of your questions based upon your core values, then maybe they are not the right fit. You can train skills but you can’t train on the core values necessarily.

 

Q: What is the best way to identify a Core Customer (ideal client)?

You have your ideal customer in your customer base, so think of those clients that you love who also love you and pick out what you like about those clients in order to find who you are looking for.

This also gives you the ability to say no to the wrong customer.

You want your customer to be a relationship and not just a transaction.

 

For more options specific to your organization, contact us at info@petracoach.com or set up a FREE 30-min coaching call with one of our Certified Petra Coaches.

Like what you see? Register for our upcoming webinars today!