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Client Services

  • Uncommon Service: How to Win by Putting Customers at the Core of Your Business

    By: Anne Morriss, Frances Frei

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  • Relationship Marketing: Successful Strategies For The Age Of The Customer

    By: Regis Mckenna

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  • Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention

    By: John Ruhlin

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  • Hooked: How to Build Habit-Forming Products

    By: Nir Eyal

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  • Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

    By: Mark Sanborn

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  • The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

    By: Mark Sanborn

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  • Delivering Knock Your Socks Off Service

    By: Performance Research Associates

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  • Fish: A Proven Way to Boost Morale and Improve Results

    By: Stephen Lundin, Harry Paul, John Christensen

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  • Four Seasons: The Story of a Business Philosophy

    By: Isadore Sharp

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  • Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

    By: John DiJulius III

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  • QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

    By: John G. Miller

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  • Mastering High-Stakes Negotiations: A Comprehensive Review From Both Sides Of The Table

    By: Mark Bilgin

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  • Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

    By: Patrick Lencioni

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  • Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

    By: Jeffery Gitomer

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  • The Ultimate Sales Letter: Attract New Customers. Boost your Sales.

    By: Dan S. Kennedy

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  • The Go-Giver: A Little Story About a Powerful Business Idea

    By: Bob Burg

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  • The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies

    By: Chet Holmes

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  • Death by Meeting: A Leadership Fableā€¦About Solving the Most Painful Problem in Business

    By: Patrick Lencioni

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  • The Tipping Point: How Little Things Can Make a Big Difference

    By: Malcolm Gladwell

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  • Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!

    By: John G. Miller

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  • Perform Like a Rock Star & Still Have Time for Lunch

    By: Orna W. Drawas

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  • Mastering the Rockefeller Habits

    By: Verne Harnish

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  • The Checklist Manifesto: How to Get Things Right

    By: Atul Gawande

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  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    By: Shep Hyken

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  • Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

    By: Mark Goulston M.D.

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  • The Habit Factor: An Innovative Method to Align Habits with Goals to Achieve Success

    By: Martin Grunburg

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  • Work the System: The Simple Mechanics of Making More and Working Less THIRD EDITION

    By: Sam Carpenter

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  • Linchpin: Are You Indispensable?

    By: Seth Godin

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